Our Privacy Policy

Our offices are located in La Paz de Rio Celeste, Costa Rica and we are responsible for running the Site.

We collect personal data to enhance your experience on our Site and provide relevant services. This information includes: 

• Personal details include your first name, last name, email address, phone number, and home address. 

• Credit card details include the card type, credit card number, name on the card, expiration date, and security code. 

• Guest stay data include arrival and departure dates, special requests, and service preferences (including room preferences, facilities, or other services used). 

• Data you provide about marketing preferences or through participation in surveys, contests, or promotional offers.

• We collect data through Google Analytics that uses cookies and technologies to collect and analyze data about use of the Services. These services collect data regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://policies.google.com/technologies/partner-sites and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout

We use third-party technologies, such as cookies, to collect information about your site usage for behavior-based advertising. This enables us to provide tailored advertising for products and services on our website and other sites.

You can control your personal information and marketing preferences. 

• To stop receiving promotional emails, simply follow the Unsubscribe instructions included in those emails. However, service-related communications may still be sent to you.

We take great care to protect your personal information, but we cannot guarantee that it will always be completely safe from unauthorized access, use, or disclosure. Please keep in mind that no method of transmitting data over the internet or storing it electronically is completely secure.  

If we ever become aware of any breach of your personal information that we're legally required to tell you about, we'll notify you by email, mail, or phone (if we're allowed to do so by law).